Built for businesses that value health, wellness, and savings.
Effective Date: 07/22/2025
EBS Health (“we,” “us,” or “our”) is a licensed health insurance agency making it easy to compare and sign up for top healthcare plans nationwide. We are committed to protecting the privacy of individuals who use our services, including employees and enrollees. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including through SMS communications.
We may collect the following personal information to assist with healthcare plan comparisons, enrollment, and support:
We use your personal information to:
Use of SMS
EBS Health uses SMS (text messaging) to communicate only with employees and enrollees who are actively exploring, enrolling in, or managing healthcare plans through our agency. These messages may include:
Privacy and Use of Mobile Information
Message Frequency & Charges
Message frequency varies depending on your level of activity and needs. Standard message and data rates may apply based on your carrier.
Opt-Out Instructions
You can opt out of SMS messaging at any time by replying STOP to any text. For help, reply HELP or contact our support team at support@ebs.health.
We do not sell or share your personal information, including mobile numbers, for marketing or unrelated business purposes. We may share your information only with:
All third parties are required to use your data only for its intended purpose and maintain industry-standard security protections.
We implement appropriate physical, administrative, and technical safeguards to secure your personal data from unauthorized access, disclosure, or misuse. SMS is used for time-sensitive communication only and does not transmit sensitive health or financial data.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide and maintain our services, complete and service your enrollment, comply with applicable federal and state laws and regulatory requirements, resolve disputes, enforce our agreements, prevent fraud and abuse, maintain security, and protect our legal rights. Retention periods vary depending on the type and sensitivity of the information, the purposes for which it was collected, our legal and regulatory obligations, and other legitimate business needs.
Enrollment and plan information: We retain enrollment, plan, transaction, and related records for the duration of your enrollment or business relationship and for any additional period required or permitted by applicable law or regulation.
Health-related information: We retain health-related information collected for plan matching, enrollment, or servicing only for as long as reasonably necessary for those purposes and for any additional period required or permitted by applicable law.
Incomplete applications: If you begin but do not complete an application, we may retain the information you provided for a limited period to allow you to resume the application, maintain security, prevent fraud or abuse, and comply with applicable legal or regulatory requirements.
Account information: We retain account credentials and related information for as long as your account remains active or as otherwise reasonably necessary to provide our services, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent and communication preferences: We retain records of your consent, opt-out requests, communication preferences, and related messaging activity for as long as reasonably necessary to honor your preferences, demonstrate compliance with applicable messaging requirements, resolve disputes, and protect our legal rights.
When personal information is no longer reasonably necessary for the purposes described above and is not required to be retained by applicable law or regulation, we will securely delete, de-identify, or anonymize it in accordance with our data-retention and security practices. You may request deletion of your personal information as described in Section 7 ("Your Rights"); however, we may retain certain information when necessary to comply with legal or regulatory obligations, resolve disputes, prevent fraud, maintain security, or otherwise exercise or defend our legal rights.
Depending on applicable law, you may have the right to:
You can exercise these rights by contacting us directly.
EBS Health
+1-305-320-4486
support@ebs.health
We may revise this Privacy Policy as needed to reflect changes in services, laws, or best practices. All updates will be posted on our website and communicated as appropriate.